Troubleshooting
Fixes for the most common problems.
| Problem | What to do |
|---|---|
| The bot doesn’t reply | Open the Instagram or Messenger page. If it says Reconnect needed or Expired, press Reconnect now. Check your Instagram is a professional account. Connect Instagram and Messenger |
| The chat menu shows old options | On the Instagram page press Sync menu to Instagram. |
| A page is missing from my menu | Switch the feature on in Settings → Features and press Save. If it’s dimmed, your plan doesn’t include it. |
| No booking times are offered | Add working hours in Bookings → Hours & holidays, and check the day isn’t blocked as a holiday. |
| My reply says “Saved (not delivered)” | Instagram and Messenger only allow replies within 24 hours of the customer’s last message. Ask them to message you again. |
| Messenger won’t connect my Page | Pages owned by a Meta Business Portfolio sometimes can’t be connected. Try a Page owned by your personal profile. |
| I don’t get notifications | Notifications are always on, but the device must allow them. If you pressed “Block”, allow notifications for PiggoChat in your browser or phone settings, then reopen the dashboard. On iPhone, add the dashboard to your home screen first. |
| I can’t add another product | You’ve reached your plan’s limit. Upgrade, or delete a product you no longer sell. |
| I didn’t get the set-password email | Check spam. On the sign-in page use Forgot your password? to get a new link. |
| Customers say there are no free times | Open Bookings → Availability, pick the service and day, and check the slots. Long services need a long enough opening period; staff shifts and holidays also remove times. |
| A delivery customer can’t check out | Their area isn’t in your delivery areas. Add it, or empty the list to deliver anywhere. |
| Prices show the wrong currency | Change Currency in Settings → Store Profile, then check your prices — they aren’t converted automatically. |
| The dashboard is in the wrong language | Change Language in Settings → Store Profile and press Save. |
| A sold-out item still shows | Set the product’s stock to 0 or its status to Out of stock; for dishes, turn off Available. |
Still stuck? Email cs@piggochat.com.