FAQ
Short answers to common questions.
Do my customers need to install anything?
No. They message your Instagram or Facebook Page as usual.
Is there a free trial?
Yes — 14 days of Premium with no card. Afterwards your store moves to Free and keeps its data. Sign up and sign in
Which currency will I pay in?
Japan pays in yen, India in rupees, the Philippines in pesos, and everywhere else in US dollars. All payments are by card through Stripe.
Can I use Instagram and Messenger together?
Yes. Connect either or both — they share one dashboard, catalogue and orders.
How do customers pay?
Cash on delivery on Pro and above. Card payments with your own Stripe account are coming soon for Premium. Payments
Can my staff use the dashboard?
Yes — add up to 3 staff logins in Team. They can’t see billing or delete the store.
How do I change my plan?
On Settings → Subscription. Upgrades start now; downgrades take effect at your next renewal. If you don’t renew, the store moves to Free and keeps its data. Plans and billing
What happens to my data if I stop paying?
Nothing is deleted. Your store moves to the Free plan; upgrade any time to get everything back.
Can I use PiggoChat in Japanese?
Yes. Set the language to 日本語 in Store profile — the dashboard and your customers’ chat switch to Japanese.
What’s the difference between a PIGGO and a PGREF code?
PIGGO codes belong to stores and earn them cashback; PGREF codes belong to partners and give a new shop 10% off. Introduce a friend · Partner program
Does the bot answer at night and on weekends?
Yes. The chatbot replies straight away, at any time. Orders and bookings made overnight are waiting in your dashboard in the morning.
How many products can I add?
Free 3, Pro 10, Premium 30 (products and services each). Need more? Ask us about a Custom plan.
Can I try features before paying?
Yes — the 14-day trial includes every Premium feature. You can also press Preview customer chat on your dashboard to test the bot at any time.
Where do I get help?
Email cs@piggochat.com from the email address you signed up with, and tell us your store name.