Frequently asked questions

A chatbot and dashboard that turn your Instagram and Messenger chats into a shop: customers browse, order, book and get updates in the chat, and you manage everything in one place.

No. They message your Instagram account or Facebook Page as usual. Web pages such as your shop open in their browser.

An Instagram professional (Business or Creator) account, a Facebook Page for Messenger, or both. Switching Instagram to professional is free.

Not long, and no technical skills are needed: add your details and items, then connect each channel with one click.

Yes — 14 days of Premium without a card. Afterwards your store moves to the Free plan and keeps all its data.

Yes, straight away at any time. Orders and bookings made overnight are waiting in your dashboard in the morning.

Yes. The Messages inbox shows every conversation, and you can reply personally whenever you want.

Yes. Connect either or both — they share one dashboard, catalogue, orders and inbox.

English and Japanese. Set your store language and both the dashboard and the chat switch to it.

Instagram and Messenger only let businesses reply within 24 hours of the customer’s last message. When they write again, the window reopens.

Cash on delivery, at pickup or at their visit (Pro and above). Card payments through your own Stripe account are coming soon for Premium.

Yes. When you mark an order confirmed, shipped, delivered or cancelled, the customer gets a message in the chat, and a receipt when it’s paid.

Yes, on Pro and above. Customers see only free times based on your hours, slot length and existing bookings.

Yes. Choose delivery only, in-store pickup only, or both. With pickup, customers choose a day and time from your opening hours and pay when they collect.

Yes, on Premium. Choose your areas and a fee for each; customers outside them can’t choose delivery.

On Premium you create percentage, fixed-amount or free-delivery coupons for products, the menu or bookings. Each customer can use a coupon once.

Japan pays in yen, India in rupees, the Philippines in pesos, and everywhere else in US dollars. All payments are by card through Stripe.

Free 3, Pro 10, Premium 30 — products and services each. Need more? Ask us about a Custom plan.

Both. Annual is paid once a year at the price of 11 months, so one month is free.

Nothing is deleted. Your store moves to the Free plan; upgrade any time to get everything back.

Yes. Upgrades start immediately, with credit for the unused part of your current plan. Downgrades take effect at your next renewal.

Yes — add up to 3 staff logins. They can’t see billing or delete the store.

Connections use Instagram’s and Facebook’s own sign-in — we never see your passwords. Card payments are handled by Stripe; PiggoChat never sees or stores card numbers.

Read the help guide, or email cs@piggochat.com from the address you signed up with and tell us your store name.