How it works

From “hi” to a paid order

Set up once. After that, the chatbot handles the conversation and you handle the business.

Set up

Ready in four steps

No code and no technical setup.

  1. 1

    Create your store

    Start the 14-day free trial with full Premium — no card needed. Add your name, logo, currency and contact.

  2. 2

    Choose your features

    Switch on what you offer: products, menu, appointments, table reservations, orders. Everything else stays hidden.

  3. 3

    Add what you sell

    Products with photos and prices, your services and their duration, or your menu and categories.

  4. 4

    Connect Instagram and Messenger

    One click each: sign in and press Allow. Test it with Preview customer chat, then you’re live.

Your customer

What your customers experience

When a customer orders

  1. Says hi The customer messages your Instagram or Facebook Page as usual. The bot answers at once with your menu.
  2. Browses They tap Products or Menu and look through photos and prices — in the chat or on your web page.
  3. Orders They choose items, delivery or pickup, enter name and phone, add a coupon if they have one, and confirm.
  4. Stays informed They get an order number, then a receipt and updates as you prepare, ship and deliver.

When a customer books

  1. Taps Book From the chat menu or your booking page link.
  2. Picks a service and day Only days you’re open are offered; on Premium they can choose a staff member too.
  3. Chooses a free time Times already booked, past or blocked by a holiday never appear.
  4. Gets a booking number After name and phone (and party size for tables), the booking is confirmed on the spot.

You

What you do

The repetitive part is automatic. You step in where it matters.

  • You get a notification

    On your phone or computer, for every new order and booking — and the bell keeps a list.

  • You update the order

    Mark it paid, preparing, shipped or delivered. The customer is told automatically.

  • You reply when it matters

    Read every chat in one inbox and answer personally when the bot can’t.

  • You watch it grow

    Sales, bookings and stock alerts on your dashboard every morning.

Good to know

A few platform rules

  • An Instagram professional account

    Instagram only allows automatic replies from Business or Creator accounts. Switching is free and keeps your followers and posts.

  • A Facebook Page for Messenger

    A Page you manage with full control. A Page owned by your personal profile works best.

  • The 24-hour window

    Instagram and Messenger let businesses message a customer within 24 hours of their last message. Order updates follow the same rule.

  • Nothing to install for customers

    They chat in Instagram or Messenger as usual; web pages open in their browser.

Ready to bring customers back?

Get your shop live on Instagram and Messenger this week. Try every Premium feature free for 14 days — no credit card.

Start your 14-day free trial